As a communications operator, Verleen answers the phone and directs calls to small animal admissions and the clinic. She also handles work orders for items that break and operates the gate to let clients into and out of the hospital. Logging visitors’ names, times and destinations helps keep CVM secure.
“We also have two new classrooms, so I’ve been giving directions to students coming here from the main campus,” she added.
Before coming to CVM, Verleen worked in a variety of customer service jobs. On campus, she worked at the bookstore and then as a dispatcher for the MSU Police Department.
“I’ve always been a big customer service person, I like helping other people,” Verleen said. “I feel like you have to be a very compassionate person to work any customer service job. What might not be a big deal to someone else is a serious issue to the person on the other end of the phone. Here at CVM, I try to comfort clients and assure them everything is going to be okay with regard to their pets.” read more...
